Return & Exchange

Right of withdrawal

You have a statutory 14-day right of withdrawal from the moment you receive the product.
The product must be unused and in the same new condition as when received, including the original packaging and labels.

1.1 How to exercise your right of withdrawal:
Step 1: Contact us at info@ntgear.se with your name, address, email, order number, and which product the return pertains to.
Step 2: Follow our simple instructions, which we will provide via email, to return your product.
Step 3: Return the product immediately, and no later than 14 days from the date you notified us of your right of withdrawal.

1.2 Costs and refunds:
Return shipping costs 6,9 € / $6.9, which will be deducted from your refund.
The original shipping cost is not refundable.
The refund will be made using the same method as the original payment.

1.3 Exchange right:
We do not offer direct exchanges. To exchange a product, return it as above and place a new order.
Any promotional offer you used will be retained for the new product. For more information, contact us at info@ntgear.se

1.4 When the right of withdrawal and exchange do not apply:
Sealed products which are not suitable for return due to health or hygiene reasons.
Custom-made products with a personal touch.
Products that deteriorate quickly, such as food.

For more information:
We're here to help! If you have any questions or need assistance with your return, please contact us at info@ntgear.se. For more about the statutory right of withdrawal, click here.

Return & Exchange

Your Bonuses

Go to the checkout