General terms

  1. About NTGear AB
  • The company is based in Sweden, Halmstad. The company's postal address is Klara Johansons Gata 7.
  • If you wish to get in touch with us, send an email to info@ntgear.se with your case and your contact details and we will get back to you shortly.
  1. Ordering
  • When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
  • If there is any error in the order confirmation, you must contact us immediately via e-mail to info@ntgear.se.
  1. Delivery
  • Our normal delivery times is:
    DE, NL, BE, UK and PL: 2-5 business days.
    GR, PT, IT, IE and ES: 3-7 business days.
    USA: 5-7 business days.
    Rest of Europe is very diffrent: 3-20 business days.
    NOTE! Orders placed on weekends are sent no earlier than the following Monday. There might be exceptions and circumstances beyond our control that may cause a delay in your delivery date.
  • Please note that delivery times may be affected during periods of special offers or holidays.
  • Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: info@ntgear.se.
  • Packages to be redeemed must be redeemed within the specified time limit. Packages returned because the customer has not redeemed this within the deadline will be charged a fee of 25 ‚ā¨ / $25 from NTGear AB. Unredeemed packages do not fall within the scope of the right of withdrawal or any possibly free returns.
  • By placing an order, you agree to provide accurate delivery information and to comply with all local postal service policies. It is your responsibility to ensure the accuracy of the provided delivery address and adherence to postal regulations. If the package is returned to us due to incorrect delivery information provided or non-compliance with local postal service policies, 25 ‚ā¨ / $25 will be deducted from your total refund by NTGear AB.
  1. Prices
  • All prices in the store are stated in EURO or USD. For orders shipped within the EU, prices include VAT. However, for orders shipped outside the EU, the buyer is responsible for any applicable VAT and customs duties in the recipient's country.
  • We reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.
  1. Right of withdrawal
  • You have a statutory 14-day right of withdrawal from the moment you receive the product.
  • The product must be unused and in the same new condition as when received, including the original packaging and labels.

    5.1 How to exercise your right of withdrawal:
  • Step 1: Contact us at info@ntgear.se with your name, address, email, order number, and which product the return pertains to.
  • Step 2: Follow our simple instructions, which we will provide via email, to return your product.
  • Step 3: Return the product immediately, and no later than 14 days from the date you notified us of your right of withdrawal.

    5.2 Costs and refunds:
  • Return shipping costs 6,9 ‚ā¨ / $6.9, which will be deducted from your refund.
  • The original shipping cost is not refundable.
  • The refund will be made using the same method as the original payment.

    5.3 Exchange right:
  • We do not offer direct exchanges. To exchange a product, return it as above and place a new order.
  • Any promotional offer you used will be retained for the new product. For more information, contact us at info@ntgear.se

    5.4 When the right of withdrawal and exchange do not apply:
  • Sealed products which are not suitable for return due to health or hygiene reasons.
  • Custom-made products with a personal touch.
  • Products that deteriorate quickly, such as food.

    For more information:
    We're here to help! If you have any questions or need assistance with your return, please contact us at info@ntgear.se. For more about the statutory right of withdrawal, click here.
  1. Complaints and complaints
  • We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
  • You must always contact us for an approval before returning a defective item.
  • The complaint must be sent immediately after the defect has been discovered. 

    6.1 How do you proceed with a complaint?
  • Any errors and defects must always be reported to info@ntgear.se where you enter your name, address, e-mail address, order number and a description of the error.
  • If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
  1. Limitation of liability
  • We take no responsibility for indirect damages that may occur due to the product.
  • We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.
  • Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
  1. Product information
  • We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
  1. Information about Cookies
  • According to the Electronic Information Act, visitors to a website must for information purposes be informed that cookies are used. The information in the cookie can be used to follow a user's browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency's website.
  1. Personal information
  • By shopping at NTGear AB, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
  • NTGear AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
  • Below information is a summary of how we in accordance with the Data Protection Regulation (GDPR) stores and processes your data.
  • 10.1 What is a personal data?
    A personal data is all information that can be directly or indirectly attributed to a natural person.
  • 10.2 What information do we store?
    To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
  • Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
  • 10.3 Legal basis
    In connection with a purchase, your personal data is processed to complete the agreement with you.
    Marketing, promotions and similar mailings take place with your consent.
  • 10.4 What information is shared and for what purpose?
    10.4.1 Payment provider
  • When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud. 
    The payment providers (payment services) we use are: Shopify Payments, Shop Pay, Klarna, iDEAL, Google Pay, Apple Pay and Bancontact.
  • 10.4.2 Shipping company
    In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
    The shipping companies we work with are: PostNord (which will deliver the package to the receiver's local postal service) and Bifrost Logistics.
  • 10.5 The right of access
    You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
  • 10.6 Right to rectification 
    You have the right to ask us to update incorrect information or supplement information that is incomplete.
  • 10.7 The right to be forgotten
    You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as if it is to be retained because we must fulfill a legal obligation (for example according to the Accounting Act).
  • 10.8 Responsible for data protection
    NTGear AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
  • 10.9 How we protect your personal data
    We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
  1. Amendments to the General Terms and Conditions
  • We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
  1. Dispute and choice of law
  • In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr
  • In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
  • Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.

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